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Customer Service
If you encounter
a problem with your order, please contact us. The most efficient way to reach us
is through e-mail. The address is listed further down on this page.
ORDER CONFIRMATION E-MAILS SIMPLY INDICATE THAT WE RECEIVED YOUR ORDER. THIS DOES NOT MEAN YOUR CREDIT CARD HAS BEEN CHARGED. Your card's account is not charged at the time of your order submission. Charges are settled after we have prepared your order for shipping. We keep an eye out for unintentional duplicate submissions of the same order, so that you won't be double-charged. If there is a problem authorizing your card, we will inform you by e-mail or, in some cases, by phone.
Problems Placing an Order? Here are some tips:
In the "Billing Address" section, write the address where your credit card statements are mailed. Since we do not actually see your credit card, we must use Address Verification for security purposes. NOTE: Credit cards issued from banks outside the U.S. will be not be authorized!
At the bottom of the order form, make sure you click on the little box that authorizes the amount of the order.
For Those Living Outside the U.S.:
Unfortunately, our internet purchasing system is only able to verify credit cards issued by American banks. To order products for delivery overseas:
Go through the order process on our store site without providing credit card information. Instead of clicking the "submit" button, print out the order form.
Multiply all shipping costs by 3 and calculate the new amount. The revised shipping cost should cover overseas airmail and customs fees.
Mail your order form with an International Money Order for the full amount in U.S. Dollars, payable to "Edu1Media." Our address is listed below.
If you absolutely need these products quickly, you may request information for sending your payment via PayPal. E-mail us at the address listed below.
Be advised that video recordings are made in the NTSC (North American) video system. Your playback device must be compatible with this system.
Product Guarantee and Return Policy:
We will cheerfully replace any defective DVD within 90 days of purchase. If you are having problems, please follow these steps before returning a product for replacement: 1) Try viewing the problematic DVD in a different player. If the trouble disappears, the fault may lie with your unit, not the DVD. 2) If problems occur with discs from the American Testimony series, check your DVD owner's manual to make sure it is compatible with DVD-R discs.
Once you have confirmed the problem is with the disc, simply mail it back within 90 days of purchase for a replacement. Just include your address and a brief description of the problem. Our address is at the bottom of the page.
Contacting Us:
The
best time to call is Monday through Friday, between 9am and 5pm (Central Time Zone).
Keep in mind that our efforts to keep a low overhead (thus, keeping our prices low)
means that there might not be a live person on hand to answer your call. Please
do not let this frustrate you. Simply leave a voice message, and include your name,
phone number, and a brief description of your situation. We will get back to you.
Our mailing address is:
EduMedia
P.O. Box 2428
Sugar Land, TX 77487-2428
(Not affiliated with other similarly-named companies based outside of Texas)
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