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history2u.com Customer Service

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Customer Service

Transaction processing through PayPalIn order to better serve you, we have partnered with PayPal for the worry-free handling of payment transactions for DVD orders from our store.  Even if you don't have a PayPal account, you can always use your credit or debit card as a PayPal guest.  It's a convenient and secure way to make online purchases.

If you have an issue to bring to our attention, the most efficient way to reach us is through e-mail.  The address is listed further down on this page.

UPON ORDERING PRODUCTS FROM OUR STORE, YOU SHOULD RECEIVE AN E-MAIL FROM PAYPAL WITH DETAILS OF THE TRANSACTION.   From there, follow-up e-mails, if necessary, may be sent from here at EduMedia/History2u. 

For Those Living Outside the U.S.:

Be advised that video recordings are made in the NTSC (North American) video system.  Your playback device must be compatible with this system.

Once your order leaves the United States, the package is subject to the quality of delivery service of the destined country.  If you have encountered problems receiving packages from the U.S. in the past, you might not want to risk it.  We reserve the right to cancel international orders. 

Product Guarantee and Return Policy:

We will cheerfully replace any defective DVD within 90 days of purchase.  If you are having problems, please follow these steps before returning a product for replacement:  1) Try viewing the problematic DVD in a different player.  If the trouble disappears, the fault may lie with your unit, not the DVD.  2) If problems occur with discs from the American Testimony series, check your DVD owner's manual to make sure it is compatible with DVD-R discs.

Once you have confirmed the problem is with the disc, simply mail it back within 90 days of purchase for a replacement.  Just include your address and a brief description of the problem.  Our address is at the bottom of the page.

Contacting Us:

Image of phone and e-mail information

Call M-F 9am-5pm CSTWe keep low overhead, and don't have people manning the phones.  It is, therefore, best to contact us by e-mail.  If you really need to talk to a live person, the best time to call is Monday through Friday, between 9am and 5pm (Central Time Zone). If you get a voice message, be sure to include your name, phone number, and a brief description of your situation.

Our mailing address is:

EduMedia

P.O. Box 2428

Sugar Land, TX 77487-2428

 

(Not affiliated with other similarly-named companies based outside of Texas)

 

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